Sara Nelson Goertel

Sara is a customer experience (CX) strategist and consultant with over 20 years of experience helping businesses design and deliver exceptional customer experiences that drive loyalty and growth.

A recognized expert in customer journey mapping, digital transformation, and building customer-centric cultures, Sara leverages a vast network of specialists to create tailored solutions for each client. Her strategic insights have helped leading brands across multiple industries achieve significant improvements in customer satisfaction, retention, and revenue.