SNG Consulting
Crafting Customer Experiences That Drive Loyalty and Growth
SNG Consulting
Crafting Customer Experiences That Drive Loyalty and Growth
Transform Your Customer Experience, Transform Your Business
SNG Consulting partners with businesses to design and deliver exceptional customer experiences that drive loyalty, revenue and sustainable growth. We combine deep customer insights, strategic thinking, and a proven methodology to help you create seamless, personalized experiences across every touchpoint.
Capabilities
Capabilities
Customer Insights & Strategy
Uncover Hidden Opportunities to Drive Customer-Centric Growth
CX Design & Optimization
Craft Seamless and Engaging Experiences Across Every Touchpoint
Customer Loyalty & Advocacy
Turn Satisfied Customers into Passionate Brand Advocates
Organizational Alignment
Empower Your Employees to Deliver Exceptional Customer Experiences
About Us
About Us
Sara Nelson Goertel
Sara is a customer experience (CX) strategist and consultant with over 20 years of experience helping businesses design and deliver exceptional customer experiences that drive loyalty and growth.
A recognized expert in customer journey mapping, digital transformation, and building customer-centric cultures, Sara leverages a vast network of specialists to create tailored solutions for each client. Her strategic insights have helped leading brands across multiple industries achieve significant improvements in customer satisfaction, retention, and revenue.
Experience
Experience
Client Experience
Our consultants are proud to have served a wide variety of high performing companies (partial client list only).
Connect
Connect
Ready to Elevate Your Customer Experience?
Let's start a conversation about how SNG Consulting can help you achieve your CX goals.
We'd love to connect with you to:
Discuss your unique challenges and aspirations.
Explore customized solutions tailored to your business needs.
Discover how our expertise can drive measurable results.
We also welcome collaborations with agencies and consulting firms seeking to enhance their CX offerings. Let's explore how we can work together to deliver exceptional value to our clients.